Infrastructure Services Engineer
An Infrastructure Services Engineer provides technical advice, implementation, support and maintenance services and ensures the availability of systems and services, to both internal and external clients.
To do the job you will need:
- At least 2 years’ experience in a similar technical role
- The MCSA in Server 2012 (or equivalent) or be working towards this qualification.
- ITIL v3 Foundation.
- Jersey Right to Work qualified.
- Experience supporting Microsoft server and desktop based operating systems.
- Experience using and supporting the fundamental areas of servers and desktops (AD, DNS, GPO, DHCP, etc)
- Must have knowledge with virtual platforms (VMware and/or Hyper-V).
- Experience with the core software our clients use (Citrix, Exchange, Office 365, WSUS)
- Experience in a customer service/facing role
- Strong interpersonal and communication skills
- Strong customer service approach coupled with a professional and ethical attitude to conducting business
- Good time and problem management skills
- A self-motivated and proactive attitude with theability to work independently
- The confidence to show leadership qualities when required on larger projects
- A good sense of teamwork to collaborate well with others and communicate the status of current projects
- Ability to work under pressure and to remain calm.
Key results areas:
- Client satisfaction with delivered services.
- Contribution to internal development projects and initiatives.
- Demonstrable growth in own professional and technical knowledge and skills.
- Conformity with agreed processes, procedures and standards and accurate and timely completion of associated documentation.
Would you fit right in? Apply by 19th May 2018.
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