Payroll and Benefits Support Officer

Contact Name: Ben Pastor
Job Reference: 1634
Job Location: Jersey

Payroll and Benefits Support Officer

Purpose of Job Role

The purpose of this position is to provide payroll & benefits support to all jurisdictions in which the company operates with the primary focus being on the provision of accurate, timely and efficient payroll services.

Key Responsibilities:

  • Providing comprehensive support in the end to end processing of the company’s monthly payroll ensuring all relevant changes and deductions are made and cut-off deadlines are adhered to
  • To act as the company’s no 2, on all company benefit and payroll requirements
  • Responsible for the completion of Manpower Returns, or similar local requirements, for each jurisdiction
  • Provide an efficient and effective service to the company to ensure that its processes are robust and fit for purpose; ensuring all payroll and employee benefits policies, procedures and approved company standards are followed
  • Act as a key point of contact with external payroll and benefits providers, ensuring positive relations are fostered and maintained
  • Ensure all data protection, local employment laws and best practice are followed throughout the payroll process
  • Payroll administration. Ensure all payroll and benefit related records are kept up-to-date on the in-house HR system
  • Update and maintain payroll records. Assist with checking, quality control and maintenance of records to ensure accuracy, service quality and data integrity
  • Liaise with staff and management on payroll related queries
  • Assist in the timely preparation and interpretation of payroll related reports and statistics i.e. absence and overtime reports
  • Assist the Payroll Manager with maintenance and development of payroll systems and benefit structures for all jurisdictions within the company
  • Work with the Payroll Manager and Head of HR to determine annual remuneration data in line with the company’s annual performance reviews
  • Support the Payroll Manager with the completion of annual company salary benchmarking surveys
  • Input and monitor data to ensure that any issues, such as absences, are raised with managers in a timely manner and dealt with in line with the company's policies and procedures
  • Support the Payroll Manager in the provision of an advisory service to management and staff on the full range of payroll related matters
  • Advise and guide managers and staff on payroll and employee benefits issues, policies and procedures
  • Ensure full understanding of the HR/Payroll system and all relevant HR processes
  • Cultivate and maintain an effective working relationship with the HR team to ensure all relevant documentation is provided as part of the monthly payroll process so as to ensure payments, deductions or any other allowances are accurate and up to date
  • Assist the organisation to meet its taxation, superannuation and other legislative and statutory obligations through processing and preparation of returns, related reports, forms and other documentation as requested
  • Assist with calculation and processing of termination payments, increases and back pays
  • Payroll reporting to meet internal and statutory obligations
  • Contribute toward coaching, mentoring and training members of staff, including the HR team on payroll and benefit related processes as necessary
  • Provide a responsive, accurate client advisory service on payroll matters, resolve difficult enquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee payments are processed accurately and database integrity is maintained
  • Contribute to process improvement by participating in a range of payroll and service delivery reform activities
  • Advise and guide managers and staff on HR policy and procedures, including but not limited to tracking probation periods, managing absence, handling grievance and disciplinary matters in order to maintain and support the company’s family-friendly ethos and to ensure that the function is perceived as firm but fair in all its dealings
  • Contribute to the company's communication processes in order to develop and maintain effective employee relations in the company
  • Assist in the implementation of effective HR strategies, policies and practices that support the achievement of the company's business objectives while fulfilling its obligations to employees
  • Assist in the implementation of effective HR strategies, policies and practices that support the achievement of the company's business objectives while fulfilling its obligations to employees
  • Keep up to date with relevant employment laws, legislation and best practice in all relevant jurisdictions for the company and ensure any changes are shared with the HR team
Skills, knowledge, expertise:
  • Ideally 2 – 3 years+ practical payroll experience within a financial services business at Payroll
  • Administrator/Payroll Administrator level supported by a relevant professional qualification
  • Understanding of employment legislation and its practical application in a commercial financial services business as well as an appreciation of the standards and industry best practice that are expected within a regulated environment
  • Strong internal and external communication and interpersonal skills together with the proven ability to develop good working relationships within the business and with service providers
  • A positive and proactive approach to Human Resource management will be expected
  • Sound technical and practical experience of payroll and employee benefits administration and coordination in addition to generalist HR support
  • Sound numeracy skills, data entry skills, attention to detail and accuracy
  • Computer literacy skills are essential; advanced user of MS Office products
  • Understanding of payroll legislation and processes
  • Ability to interpret awards and relevant legislation
  • Strong understanding and previous practical working knowledge of HR and Payroll related systems, such as the use of a computerised payroll system (e.g. CHRIS21), or other relevant database
  • Personal and people management abilities including team building and conflict resolution
  • Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels
  • Proven ability to communicate, both orally and in writing, in a clear and concise manner
  • Proven ability to quickly learn new information, processes and procedures
  • Proven ability to meet deadlines and identify and deal with problems
  • Travel to other jurisdictional offices will be required

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