Our client is seeking a Client Director to join their Fund Services team on a fixed-term contract for a period of nine months. This is a senior leadership role, responsible for the oversight of a portfolio of fund clients-both regulated and unregulated-as well as the day-to-day management of a team of administrators. The position requires close collaboration with senior colleagues to support the delivery of high-quality client service, drive financial performance, and contribute to the strategic development of the business.
Job Duties:
- Act as the main point of contact for clients, overseeing the delivery of administration services across a portfolio of fund entities
- Ensure client deliverables are met to the highest standard by coordinating team performance and liaising with internal stakeholders and external parties
- Serve as a director on the boards of client companies and other internal service companies where required
- Build and maintain strong relationships with clients, their advisors, and intermediaries
- Recruit, develop, and motivate team members, promoting a high-performance culture aligned with company values
- Set clear objectives and manage performance using structured feedback, coaching, and training
- Manage billing processes in line with client contracts and ensure utilisation and receivables targets are met
- Identify opportunities to cross-sell and upsell services to existing clients, contributing to new business development
- Participate in onboarding and offboarding processes for client entities
- Support the implementation of the business strategy and improvement of operational procedures
- Ensure ongoing compliance with internal policies and procedures, proactively managing risk and reporting breaches or complaints
- Act as an authorised signatory/officer and provide input to committees and working groups as needed
Job Requirements:
- At least 10 years of experience in fiduciary administration or financial services, with a minimum of 5 years in a senior management role
- Professional qualification such as lawyer, chartered accountant, chartered surveyor, or ICSA
- Experience acting as a director on the board of client companies
- Strong understanding of relevant laws, regulations, and tax issues affecting Jersey and international entities
- Excellent leadership and people management skills
- Strong interpersonal and communication abilities
- Capable of making decisions within defined corporate policies and procedures
- High level of technical knowledge in fund administration
- Strong organisational, time management, and IT skills
- A proactive, solution-oriented approach with the ability to work under pressure
What You'll Love:
This is a highly influential position offering the opportunity to shape client delivery and operational outcomes in a respected and expanding fund services business. You will work closely with clients and senior leaders, contributing to strategic initiatives while leading a dedicated team. The role offers the satisfaction of adding value at every level, from team development to business growth.
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