Customer Success Administrator at Apogee Jersey

We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management. The role involves regular interaction with customers, suppliers and internal departments. 

Ownership of Apogee Remote Management Application to ensure data accuracy  

Answer incoming contact and handle customer enquiries via email/phone/zoom/Teams  

Monitoring consumable requests  

Liaising with customer contacts  

Running regular service reports in excel 

Maintain the highest levels of client satisfaction through various interactions 

Run system reports to show all new orders and back-order reports.  

Place relevant stock orders with respective manufacturers using online