We're looking for a proactive and motivated SOC Business Support Shift Lead to take charge of a dedicated team responsible for delivering exceptional support to B2B customers in a fast-paced, 24/7 operational environment.
In this hands-on leadership role, you'll guide and coordinate shift activities, coach team members, and manage escalations-playing a vital part in minimizing network downtime and enhancing customer satisfaction. You'll lead during major incidents, ensure smooth fault resolution, and help continuously improve support processes. This role is perfect for someone with a passion for tech, a strong customer-first mindset, and experience in IT operations or managed service environments. If you thrive under pressure, enjoy mentoring others, and want to be part of a team that genuinely makes a difference to enterprise clients, this is your opportunity to step up and lead with impact.