Our client is seeking a Service Manager on a permanent, full-time basis, to join their team, responsible for the service relationship within the business, ensuring that customer satisfaction is high at all times. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have skill and experience in dealing directly with customers by showing them excellent customer service. It is essential that you have a good knowledge of Microsoft Office and it would be beneficial if you hold a recognised business qualification.
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