We are in search of a service desk analyst to join an IT team working for a law firm in Guernsey. Primary purpose is to provide first level technical support to internal staff, to respond to staff requests for IT service of all kinds, and a range of administration duties to assist with the smooth running of all IT systems. Reporting to a service desk manager you will provide an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communications. Ensure that all requests are logged and managed in the IT service desk systems. Troubleshoot IT related problems from in-house software to hardware, such as PCs, printers, and mobile devices.
Extensive training will be provided if required, previous experience of working in an IT environment is beneficial, however, is not necessarily required. Being able to evidence a keen interest in IT and new technology is preferred, and higher education experience of IT would be an advantage. Some knowledge of the systems listed would be beneficial ie Microsoft Windows, Office, Active Directory and Microsoft Exchange.
To register your interest in this opportunity, please contact Kieran Chapman on 01481 743073 or send your current CV to firstname.lastname@example.org
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