Service Desk Analyst

Job Description

We have a great opportunity for a Service Desk Analyst to join a world leading law firm.

 

This role is responsible for ensuring customer service delivery is timely and accurate on a daily basis by actively triaging the ticket queue and ensuring proper assignment, responding to queries, handling complaints and meeting SLA deliverables related to support requests received by the Service Desk.

 

Key Responsibilities:

  • Providing initial response and resolution to all support calls including the provision of ad-hoc IT
    staff and end user training.
  • Raising concerns and provides recommendations to the IT Support Services Manager through
    Service Desk trend analysis and observations through first lines of support.
  • Creating and updating technical documentation.

 

More information about the role is available upon request - contact the team today for further details.