We have a great opportunity for a Service Desk Analyst to join a leading offshore law firm.
The main focus of this role is being first point of contact delivering technical support to our people globally for all IT systems and associated infrastructure and security.
Some of the main duties include:
- Provide first point of contact technical support for all IT related service requests and incidents via telephone and email
- Provide first line support and assist with second line support where possible working collaboratively with senior members of the team and other service areas to resolve issues, eradicating the requirement to escalate issues whilst developing personal knowledge and skills
- Provision and maintain the desktop and laptop estate, inclusive of software deployment and security
- Deliver, administer and support mobility technologies
More information about the role is available upon request - contact the team today for further details.