Service Desk Analyst

  • Job Reference: 1398
  • Date Posted: 28 May 2024
  • Website: https://www.thomasdessain.com/
  • Location: Jersey
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

This role will contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Key responsibilities include:

Providing hardware and software support both locally and remotely
Being the first point of contact for all support or service calls
Provide support and set up for presentations and conferring, both on and off site
Liaising with the wider Support team

You will need:

A minimum 3-4 years’ experience in a similar role
Experience in MS Office 365 and Windows 10 based operating systems
Good understanding of PCs as well as mobile devices is a pre-requisite
Server/network experience would be a distinct advantage