Service Delivery Analyst

Job Description

We have a fantastic opportunity for a Service Delivery Analyst to join a leading telecommunications company.

 

The main focus of this role is to ensure that the highest level of customer services is provided to customers through the phone and email service.

 

Your main duties will include:

  • Answering all calls/emails and queries from customers in a timely and professional manor
  • Solving as many issues as possible within the first call/email and within SLA
  • Logging support requests with the relevant department for calls that can't be answered immediately
  • Taking end to end' responsibility

More information about this role is available upon request – contact the team today for further details.