Service Delivery Analyst

Job Description

We have a fantastic role available for a Service Delivery Analyst to join a regulated financial services group.

 

Key duties will include:

  • Deliver first point of contact support for all of the IT services consumed by the business
  • Utilising the Group's Service Delivery tool Ivanti , provide effective prioritisation and resolution of Service Requests and Incidents for all jurisdictions, with a focus on achieving high resolutions at first contact
  • Operate within a leading-edge cloud ecosystem
  • Manage the full life cycle of all end user hardware and software
  • Build a strong collaborative relationship with business users and gain a good understanding of the business needs that are supported

 

More information about this role is available upon request – contact the team today for further details.