Senior Operational Support Officer
- Job Reference: 6872
- Date Posted: 12 May 2022
- Website: https://www.thomasdessain.com/
- Location: Jersey
- Salary: On Application
- Sector: Accounting
- Job Type: Permanent
- Work Hours: Full Time
The purpose of this position is to assist with routine day-to-day support of teams with using eFront and collaborate closely with client facing Administrators and Accountants to ensure excellent delivery of client service; assist with recording static data and transactional data on to eFront; manage and review incoming requests to prioritise and delegate effectively; support teams with achieving desired outputs for system reporting by leading a process and coordinating all relevant parties; prepare scoping documents to capture client’s bespoke reporting requirements; advise teams on best practice for system inputs; monitor and review adherence to best practice; attend meetings with client teams and clients to provide status updates and technical insight; assist in training and development of staff.
Proven relevant experience supported by a relevant professional qualification (ACCA or ACA) required; part qualified accepted; previous experience in people management; excellent interpersonal and relationship skills; quick to learn new systems; computer literacy, word processing and spread sheet skills are essential; sound technical financial services knowledge; evidence of accounting capabilities for a client relationship or a significant part of a major client relationship; previous experience with eFront FIA would be an advantage but not essential as training will be given.