Senior Manager, Operations Assurance

  • Job Reference: 8093
  • Date Posted: 20 September 2022
  • Website: https://www.thomasdessain.com/
  • Location: Jersey
  • Salary: On Application
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Be responsible for data quality in FIA by monitoring the use of eFront and working with the client delivery teams to ensure that processes are being respected and eFront is being used as designed across strategies.

Implement a cyclical and continuous monitoring plan regarding the correct usage of efront, identify gaps and key risks in client delivery teams processes and working alongside the Strategic Transitions team and Global BCM and IT Teams in Luxembourg, deliver an efficient and automated solution.
Act as an independent quality assurance reviewer on defined output of the client delivery teams to ensure adherence to quality and minimise chance of errors in high risk areas.
Be knowledgeable of new eFront functionalities rolled out and monitor the full usage of such functionalities by the client delivery teams, identify gaps where usage has not been possible, design a remediation plan and provide a regular and formal update to the Head of Strategic Transitions setting out remediation plan on any gaps identified.Other tasks
Act as a SME on industry technical matters and provide expert guidance to the client delivery teams as and when required.
Identify knowledge gaps of client delivery teams and subsequently work in parallel with the Head of Strategic Transitions to develop and deliver relevant training to support knowledge growth.
Participate in the testing of new eFront functionalities or enhancements.