Seasonal Operations Coordinator (May-October) at DFDS

In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of vehicles and passengers. This role will require you to work an 8-hour variable shift pattern, 5 out of 7 days per week.
You will be responsible for
• Operate Seabook and Phoenix systems for vehicle and passenger check-ins.
• Provide service updates to customers as directed by the Duty Manager or Supervisor.
• Verify hazardous materials in Hazcheck to ensure proper handling.
• Coordinate with authorities to ensure compliance with safety regulations.
• Assist with vessel loading, discharging, and passenger embarkation, including those with reduced mobility.