Safeguarding Officer at HSBC Bank

We are currently seeking an experienced individual to join this team in the role of Safeguarding Agent.
The role of the Safeguarding Agent is to perform remediation activity relating to customer due diligence and know your client activity. You will handle medium complexity customer cases including over the phone contact ensuring high quality service is delivered to all customer.
The main responsibilities may include account maintenance from a Customer Due Diligence perspective. Accordingly the role holder may be responsible for the oversight and co-ordination of KYC Renewals and remediation projects.
Customer service experience essential
Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.
Excellent attention to detail