Reception Supervisor at Strive

The Reception Supervisor plays a vital role in delivering an exceptional first impression for every member and guest at Strive. This position requires a proactive, customer-focused individual to lead the reception team, ensuring smooth front-of-house operations and a consistently high standard of service.
The role combines day-to-day supervision of reception with support to the café and FandB operations when required, staff and responsibility for rota planning, ensuring the right level of cover at all times. The Reception Supervisor will also drive front-of-house sales, including memberships, personal training, and café promotions, through excellent customer engagement and product knowledge.
Working closely with departmental teams and wider operations and sales teams, the role contributes to Strive’s culture of excellence, teamwork, and community engagement.