This is a great opportunity for someone looking to lead a high-impact operational support team within a dynamic business environment.
A proactive and organised Team Lead is required to oversee the Onboarding Support function within the Client Lifecycle team. This role is responsible for managing day-to-day support for engagement teams using onboarding systems, ensuring consistency of processes and controls across multiple service lines, and driving operational excellence in client and engagement acceptance activities. Key responsibilities include managing technical support and issue resolution, maintaining data quality and training materials, coordinating with global and local stakeholders, and supporting systems development and user access controls. The role also involves overseeing UAT for acceptance and KYC systems, engaging with outsourced providers, and ensuring compliance with quality management standards. Experience managing client risk and onboarding processes is preferred, along with strong problem-solving skills and the ability to work under pressure. Familiarity with quality management, risk frameworks, and tools like Salesforce is advantageous. Strong communication, delegation, and team coaching skills are essential for success in this position.