A leading Trust Company Business, Fund Services Business and Investment Business services company is looking for a Business Systems Manager in Jersey. The Business Systems Manager is responsible for ensuring the successful and ongoing delivery of NavOne to the business, providing subject matter experience and technical knowledge.
Main responsibilities include leading the IT deployment, maintenance and ongoing development and upgrades of the NavOne platform to all offices in Jersey, Singapore and Bahamas, supporting all business users in their daily use of NavOne, successful management of all NavOne related service desk tickets, bugs, and performance issues, ensuring all user queries are timely assessed, logged, prioritised, resolved directly or escalated to NavOne supplier, being the primary technical contact with the NavOne supplier and ensuring all queries are raised through Customer Hub and managed to successful conclusion. Additionally, the Manager develops, tests and implements new and existing system functionality, acts as IT lead and business systems specialist in upgrades to the core system, develops and implements a NavOne induction programme for all new joiners, works with business users across the business to enhance the current reporting functionality and management reporting, manages and administers all NavOne user permissions and ensures that all NavOne changes are performed within IT change management and control framework and protocols.
The ideal candidate will have a minimum of three years' experience in a similar role and strong knowledge, understanding and experience with NavOne. NavOne development exposure is desirable. Proficient in the use of a range of Microsoft Office 2010 or a later version (Outlook, Word, PowerPoint with advanced Excel skills) and experience in writing and using Power BI, Structured Query Language ("SQL") and SQL Server Reporting Services ("SSRS"). The capacity to work independently and accurately under pressure and communicate with clarity and purpose, both in written and verbal forms, and build strong relationships and credibility with key internal stakeholders. Knowledge of Trust Company Business, Funds Services Business, Finance, Accounting and Tax Reporting (Automatic Exchange of Information ("AEOI")) would be an advantage but is not essential. Relevant NavOne Business Central certification or Microsoft Dynamics orientated qualification or demonstrable work-based experience is required and the ideal candidate will hold a Project Management qualification such as PRINCE2, Association for Project Management ("APM"), Project Management Institute ("PMI") or Six Sigma.
To register your interest in this opportunity, please send your current CV to Alison.email@example.com
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