IT Support Services Analyst at Clarivate

We are looking for an IT Support Engineer to join our local IT Team based in Jersey, Channel Islands. This is an amazing opportunity to work on latest technologies and provide a high level of service to employees in need of IT support.

What will you be doing in this role?

-Able to work effectively under deadlines in a fast-paced and changing environment on supporting roles while delivering exceptional service.
-Provide technical support to onsite and remote colleagues on IT related issues and accurately record all diagnostics, communications, and resolutions in the service management toolset in a professional manner within the SLA.
-Aim for First Contact Resolution on all incidents and requests and confirm incident resolution with the end-user prior to marking an incident as resolved.
-Draft articles for publishing in the knowledge base.