Our client is currently searching for an Infrastructure Engineer in Cloud services, based either in Guernsey or Isle of Man.
Technical investigation for customer support and internal system issues including issue ownership and root cause resolution. Respond to technical issues where no procedure exists but with troubleshooting methodologies and technical knowledge. Provision, adjustment and recovery of customer services in an accurate and efficient manner. Raise third party support cases with appropriate criticalities, managing and escalate as necessary. Proactively contribute to continuous service improvement with ideas and suggestions. Prioritise and manage their own time including balancing business as usual activity and projects.
In addition, the person will be required to understand and comply with the licence and other regulatory rules applying to the position. Understand and comply with the Data Protection Law as it relates to the position. Understand and comply with the Health and Safety responsibilities relevant to the role as defined in the Safety Policies. Work in accordance with the safety procedures and safe working policies of the client. Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.
Please send your CV to firstname.lastname@example.org for consideration.
AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/