Guest Services Manager at Grand Jersey Hotel and Spa

The role of a Guest Services Manager is to be responsible for consistently delivering exceptional service, putting the guest at the heart of all activities.
You will be responsible for ensuring the smooth running of the guest journey through the interpretation of the Hand Picked Vision, creating magical moments that guests will remember and recommend.
You will support in leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
Previous experience working as a supervisor or management level role in Reception / Front Office is a requirement for this role, within a 4/5-star luxury hotel.
Excellent communication skills and will be driven to deliver outstanding and memorable customer service, passionate to finding a solution.