Director, Global CRM at Apex Group

You will develop a deep understanding of each client’s strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability. 

You will achieve this by building strong relationships with key decision makers to maximise our existing commercial relationship across the group. 

Target Outcome of the Role and the CRM Team 

Relationship Management 

Build excellent long-term relationships with clients; 

Responding to clients’ needs in a solution-oriented manner; 

Foster awareness of client satisfaction with product offering and delivery;

Collaborate across internal teams to address any required significant service improvements. 

Commercial Strategy 

Influence decision makers to ensure stability of existing revenue.