Our client are looking for a Customer Service Executive to provide support in the Local Banking Department to assist with the servicing of clients.
Your responsibilities will include:
Assisting in the day-to-day servicing of existing clients.
Communicating with clients to resolve queries and carrying-out call-backs.
Assisting with new client onboarding process, including credit cards.
Executing client instructions in a timely manner.
Assisting clients with online banking set up, activation and queries.
Identifying opportunities to cross and up sell the bank's products and services.
Active contribution towards the bank's financial targets.