Customer Relations Executive roles, shift-work - Guernsey

  • Job Reference: 44839
  • Date Posted: 7 May 2022
  • Website: https://www.ap-personnel.com/
  • Location: Guernsey
  • Salary: On Application
  • Bonus/Benefits: Negotiable
  • Sector: Advert / Media / Entertainment, Call Centre / Customer Service, I.T. & Communications, Retail & Consumer Products, Sales & Marketing, Trainee
  • Job Type: Permanent

Job Description

We are looking for Customer Relations Executives to join a dynamic and passionate Customer Support department. As a Customer Relations Executive you will be responsible for providing a high level of customer service.

You will play a key role in the success of the team and the company's vision, the role also provides excellent career progression opportunities. Due to the fast moving nature of the online gaming industry, this is an interesting role that will provide an exciting spring board to a successful career for the right candidate.

You will be responsible for:

Communicating with customers via email & live chat
Reviewing customers client due diligence documents (some cases enhanced CDD checks)
Understanding of promotions the client has to offer for their customers
Escalate customer queries for review to the relevant departments, Sub Team Lead and Team Leader

You will have:

Flexibility in your working hours to cover 24/7 customer support
Good communication skills
A proven or interest in customer service
Ability to be self-motivated and hard working
A good level of familiarity with email style writing, word and excel
A good level of computer/ typing skills
Able to cope with changes in the work environment


Working hours are between 8:30am - 4:30pm, 4:30pm - 12:30am and 12:30am - 8:30am. The client offers a competitive salary and an extensive benefits package.

To apply for one of these roles please submit a copy of your CV to Carla.whitham@ap-personnel.com




























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