Custody Operations Specialist Fixed Term Contract (12 months)

  • Job Reference: 8261
  • Date Posted: 21 November 2022
  • Website: https://www.thomasdessain.com/
  • Location: Jersey
  • Salary: On Application
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

The successful candidate will provide deep specialist knowledge to the Custody Operations team, including complex issue resolution management, the management of day to day client escalations and providing SME Custody Operations advice to ICS projects and the Operations & Business Leadership. Support and develop the Custody Operations team to maximize overall efficiency and team performance to promote a positive overall client experience, while minimizing operational incidents and mitigating risk.
Responsibilities include:

Design and implement appropriate service standards by understanding customer needs and ensuring the delivery of an exceptional levels of service to clients through all servicing channels.
Remain up to date with client servicing requirements and develop solutions to meet these ever-changing client needs.
Prioritise team workflows to ensure settlements, transitions, corporate actions, client static data, fees and reconciliations are handled efficiently and in line with service level agreements and that overall efficiency and team performance is maximised.

Desired requirements:

Banking operations experience
Right to work in Jersey and/or Isle of Man 
Prior knowledge & experience working alongside an investment team
IT literate and good with systems