Collections Advisor at Jersey Gas Co. Ltd.

  • Job Reference: 00043424-1
  • Date Posted: 30 October 2024
  • Recruiter: Government Of Jersey
  • Location: Jersey
  • Salary: On Application

Job Description

The Collection Advisor role at Islands energy Group involves extensive customer liaison to address outstanding debts, including arranging payment plans and providing guidance on payment methods. Responsibilities also include daily customer information updates and assessing situations for gas supply disconnections as a last resort, while ensuring support for vulnerable customers. Additionally, the role encompasses financial reporting tasks such as meter readings, compiling daily takings, and producing statistics on visits and disconnections. The position requires effective management of key relationships, including liaising with meter readers, submitting documents to courts, and engaging with external entities. Performance management, adherence to health and safety protocols, and flexibility in undertaking other duties as required are integral aspects of the role.