We have a fantastic new opportunity for a Client Director to join an international banking group.
The Client Director is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by the business both locally and globally. The Client Service Director pilots the client experience to achieve a desired level of service across the entire organisation. By understanding the client business and service expectations, the Client Director translates this into service delivery requirements for each team responsible for the service delivery. The Client Director ensures that all client touch-points across the business are optimised by ensuring each contact person understands the big picture of the client, what the client values and how each person's role in impacts the client experience. The Client Director should guide everyone to look at services from the clients' point of view and empower everyone involved directly or indirectly with the client to take the actions required to ensure the best possible client experience.
More information about this role is available upon request – contact the team today for further details.