Assistant Manager - Participant Relationship Management Team

  • Job Reference: 8064
  • Date Posted: 14 September 2022
  • Website: https://www.thomasdessain.com/
  • Location: Jersey
  • Salary: On Application
  • Sector: Corporate Services
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The successful candidate will work with the Associate Director for Customer Relations to enhance the member experience for our book of clients, ensuring that plan members receive a premium service. The candidate will partner with clients to look for enhanced opportunities and efficiencies to work together. 
Responsibilities Include: 
- Maintain and develop relationships with individuals with a focus on retention of key clients through enhanced member experience, using this to generate wider opportunity. 
- Liaise with intermediaries to ensure transactions are concluded with appropriate paperwork in place. 
- Respond to / investigate participant queries in a timely manner, and providing regular updates to clients.