Administrator – Oversight
- Job Reference: 8850
- Date Posted: 9 March 2023
- Website: https://www.thomasdessain.com/
- Location: Jersey
- Salary: On Application
- Sector: Banking & Financial Services
- Job Type: Permanent
- Work Hours: Full Time
In this role, the successful candidate will actively monitor the services delivered by the Malaysian outsourced services team vs Service Level Agreement (SLA) for Banking, Payments and Reconciliations products and services.
The candidate will also assist with the collection of Key Performance/Risk Indicator data (KPI & KRI) data across all of the Outsourced activities.
In addition to, supporting the development of test cases, working with the subject matter experts (SME’s) to expand test cases against system enhancements or change requests.
Lastly, support the development of change requests or process changes to bring efficiencies across the operational teams.