Administrator, Communications Team

  • Job Reference: 7467
  • Date Posted: 10 June 2022
  • Website: https://www.thomasdessain.com/
  • Location: Jersey
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Great role processing communications relating to participants of international pension plans, international retirement and savings plans and deferred compensation plans, ensuring plan members receive premium service and clear, concise communications.  Duties involve answering / investigating queries; referring live FX deals; producing member statements; referring fixed deposit requests / liaising with members re maturing fixed deposits; referring Bespoke Investment/Redemption requests to the Bespoke Investments Team and Corporate Investments Team; maintaining member details on core systems; logging / monitoring call details on task allocation system; targeting exiting participants for routing through other products; acting on diary reminders; liaising with teams to co-ordinate bulk communications to plan members and dealing with resulting responses; liaising with plan members re insurable assets; dealing with queries from Corporate Investments Team re member switches/ liaising directly with members; keeping information re plans up to date and circulating changes; dealing with member complaints.
Five years continuous residence in Jersey required.