Administrator, Communications Team

This exciting role oversees communications processing for participants of international pension plans, international retirement & savings plans and deferred compensation plans, ensuring excellent service.  Duties involve referring live FX deals; producing member statements; answering / investigating queries from participants, including web queries; referring fixed deposit requests / liaising with members re maturing fixed deposits; referring Bespoke Investment/Redemption requests; maintaining member details on core systems; logging / monitoring call details on task allocation system; targeting exiting participants for routing through other products/divisions; acting on diary reminders; liaising with plan members re insurable assets; dealing with queries from Corporate Investments Team re member switches/ liaising directly with members; dealing with member complaints in a timely manner; adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
Five years continuous residence in Jersey required.